Troubleshooting the Corporate Card
Charges haven’t imported
It could be too soon. It takes anywhere from two days to more than a week for charges to import. Or, it could be that the person had a lost or stolen card. When the cardholder receives a replacement card, let us know the cardholder’s name and the last 4 digits of the card number so we can add the new card to MyTravel (Note: In the Imported Expenses screen, when you click the drop-down menu for the Unassigned Imported Expenses Category field, Corporate Card is viewable if the person’s card has been added to MyTravel; the 4 digits displayed are the last 4 digits of the person’s card.) When the new card is added, expenses from the preceding 10 days will import, and can be added to a report. For transactions older than 10 days, add them as out of pocket expenses to a report. When the report is approved, the cardholder will receive payment and can send a check to U.S. Bank.Non-reimbursable Expense on the Card
The Corporate Card is not to be used for personal expenses. However, there may be times when it happens, such as a personal charge on a hotel bill. If the card was used for non-reimbursable expenses, the imported transactions must be added to an expense report and the "Personal or Non-Reimbursable Expense" box marked for those expenses. This will remove the transactions from the imported expenses list. The traveler is responsible for sending a payment directly to U.S. Bank for these transactions.U.S. Bank Paid Directly for reimbursable expenses
It is strongly recommended that employees not pay U.S. Bank directly as it can increase workload and the risk of overpayment. If the cardholder does pay U.S. Bank directly for reimbursable expenses, the imported transactions must be added to an expense report and the "Personal or Non-Reimbursable Expense" box marked for those expenses. This will remove the transactions from the imported expenses list and avoid a duplicate payment on the card. In order to get reimbursed for these expenses, the traveler must manually enter each transaction as an out of pocket expense.The cardholder and UC Davis paid the bank
Contact the MyTravel help desk to let us know the cardholder name and the duplicate amount paid. Accounts Payable will contact the bank and request a refund to the traveler.The MyTravel system and Travel@UCDavis Web site are a service of the UC Davis Accounting & Financial Services department.
Questions or comments should be directed to mytravel@ucdavis.edu.
Questions or comments should be directed to mytravel@ucdavis.edu.